Customer Reply Drafter
Drafts a ready-to-send customer email or support reply matched to the situation.
by anthropics · ★ 32,564 on GitHub
What it does
Describe the customer issue, question, or escalation you're dealing with. Claude checks relevant background if available and writes a reply in the right tone for the channel and relationship. You get a draft you can review, tweak, and send.
Who it’s for
A good fit for support teams and anyone answering customers and writers, coaches and content creators.
Do you need to code?
No. You can use this without writing or editing any code.
How to install
Add it as a skill, or as part of its plugin. This skill also ships inside a plugin, so you can upload just this skill to Claude, or install the whole plugin it comes in. See the step-by-step guide.
Safety note
May read past messages from connected email or support tools; does not send anything without your action.
As with any add-on, only install skills from sources you trust, and read what it does first.
License
Apache-2.0