Customer Research Assistant
Looks up answers to customer questions across your connected tools and summarizes them.
by anthropics · ★ 32,564 on GitHub
What it does
Give Claude a customer question, bug report, or topic to investigate. Claude searches through connected sources like your support platform, docs, and account records, then pulls together an answer with notes on where each piece came from. You get a clear summary you can use to respond or decide next steps.
Who it’s for
A good fit for support teams and anyone answering customers and people who research markets, competitors or topics.
Do you need to code?
No. You can use this without writing or editing any code.
How to install
Add it as a skill, or as part of its plugin. This skill also ships inside a plugin, so you can upload just this skill to Claude, or install the whole plugin it comes in. See the step-by-step guide.
Safety note
Reads from your connected support, CRM, or documentation tools.
As with any add-on, only install skills from sources you trust, and read what it does first.
License
Apache-2.0