Support Ticket Assistant
Triage tickets, draft replies, and turn fixes into help articles.
by anthropics · ★ 32,564 on GitHub
What it does
Helps sort incoming support tickets by priority, draft responses, and escalate serious issues. It can also turn resolved problems into knowledge base articles for future customers.
Who it’s for
A good fit for support teams and anyone answering customers.
Do you need to code?
No. You can use this without writing or editing any code.
How to install
Install it as a plugin. Plugins are installed from a plugin marketplace inside Claude, so there is no file to download. See the step-by-step guide.
Safety note
Nothing specific was flagged when we reviewed this listing.
As with any add-on, only install skills from sources you trust, and read what it does first.
License
Apache-2.0