Customer Escalation Handler
Helps you manage serious customer complaints and recover damaged relationships.
by cbrock84 · ★ 2,086 on GitHub
What it does
You describe an escalated customer issue or outage. Claude helps you assess how serious it really is, plan clear communication, and avoid common mistakes that make things worse. You get a response plan that helps keep the customer's trust.
Who it’s for
A good fit for support teams and anyone answering customers and people who run the day-to-day of a business.
Do you need to code?
No. You can use this without writing or editing any code.
How to install
Add it as a skill, or as part of its plugin. This skill also ships inside a plugin, so you can upload just this skill to Claude, or install the whole plugin it comes in. See the step-by-step guide.
Safety note
Nothing specific was flagged when we reviewed this listing.
As with any add-on, only install skills from sources you trust, and read what it does first.
License
MIT