Escalation Brief Builder
Turns a messy support issue into a clear escalation brief for engineering or leadership.
by anthropics · ★ 32,564 on GitHub
What it does
Describe the issue and who it's affecting, or point Claude to related tickets and messages. Claude gathers context, lays out reproduction steps, and assesses business impact to figure out who should handle it. You get a structured brief ready to hand off.
Who it’s for
A good fit for support teams and anyone answering customers and people who run the day-to-day of a business.
Do you need to code?
No. You can use this without writing or editing any code.
How to install
Add it as a skill, or as part of its plugin. This skill also ships inside a plugin, so you can upload just this skill to Claude, or install the whole plugin it comes in. See the step-by-step guide.
Safety note
Reads support tickets and messages you point it at.
As with any add-on, only install skills from sources you trust, and read what it does first.
License
Apache-2.0