Support Ticket Triage
Sorts an incoming support ticket by urgency, category, and the team that should handle it.
by anthropics · ★ 32,564 on GitHub
What it does
Paste in a customer message or ticket description. Claude figures out what's being reported, how urgent it is, and which category and team it belongs to, then suggests an initial response. You get a ready-made triage summary to speed up routing.
Who it’s for
A good fit for support teams and anyone answering customers and people who run the day-to-day of a business.
Do you need to code?
No. You can use this without writing or editing any code.
How to install
Add it as a skill, or as part of its plugin. This skill also ships inside a plugin, so you can upload just this skill to Claude, or install the whole plugin it comes in. See the step-by-step guide.
Safety note
Nothing specific was flagged when we reviewed this listing.
As with any add-on, only install skills from sources you trust, and read what it does first.
License
Apache-2.0