Customer Ticket Responder
Drafts replies to customer emails using your order history, tone, and policies.
by anthropics · ★ 32,564 on GitHub
What it does
You forward or paste in a customer email, and Claude looks up their order, refund, and account history from your connected tools. It drafts a reply that matches your usual tone and follows your policies, and can process a refund once you approve it. You get a ready-to-send response instead of starting from scratch.
Who it’s for
A good fit for support teams and anyone answering customers.
Do you need to code?
No. You can use this without writing or editing any code.
How to install
Add it as a skill, or as part of its plugin. This skill also ships inside a plugin, so you can upload just this skill to Claude, or install the whole plugin it comes in. See the step-by-step guide.
Safety note
Can issue refunds through connected payment tools, only with your explicit approval.
As with any add-on, only install skills from sources you trust, and read what it does first.
License
Apache-2.0